Top 5 Predictions for Government and Public Sector Customer Service

By: David Moody VP & Global Practice Leader, Government and Public Sector at Verint
Published: Tuesday, February 9, 2016 - 12:55 GMT

Almost a year ago, I made some predictions for what would take place in government and public sector customer service in 2015. Now that we have moved into 2016, it’s time to take a look at how I did.

I’ll review each prediction and give it a grade (on a scale of 1-10, with 1 meaning I totally missed on my prediction, and 10 meaning I was spot on).

1. Customer experience becomes strategic for government
My prediction was that government and public sector organizations would increasingly approach customer experience in a more strategic manner, just like their private sector counterparts,…

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